НОВОСТИ

1： Thanks for purchasing the soft starter manufactured by SAFESAVE. The product is made under a perfect quality management system. For your convenience, we hereby give the following instructions with regard to the warranty and after-sale services:
I. Warranty
Warranty of the product shall be 12months from the purchasing date or 24 months from the manufacturing date recorded on the name plate, whichever is shorter. However, for any fault caused by the following reasons, regardless it is within the warranty or not, the repair shall be charged.
1)Incorrect use, unauthorized modification or improper repair;
2)Using beyond the standard specification requirements;
3)Damage caused by falling or occurred during shipping;
4) Earthquake, fire, wind disaster, lightning stroke, abnormal voltage, other Acts of God and secondary disasters;
2. After-sale services
1 )If the soft starter fails to run in good status, please check first, and then check again by re-reading and referencing this instruction manual.
2)For any fault, please contact with the reseller or the"after-sale services department, office of our company"recorded in the instruction manual.
3)Repair within the warranty: free repair will be provided for any fault caused by the problems of manufacturing. However, all items in the "Prostar Starter Warranty Certificate "should be filled correctly and detailedly, otherwise, the repair will be charged.
4)Warranty expired: under the circumstance that the functions can be maintained after repair, paid repair will be provided as required by customers.
3. Service commitments
1)With regard to SJR3 series soft starter under 75kw(included), for any damage caused by non-artificial reasons within one year after purchasing, replacement will be provided, in the case of those ones over 75kw, for any damage caused by non-artificial reasons within one year after purchasing, repair will be provided, and upon expiration of such one year, paid technical service will be provided.
2)For technical support on using and operation of the soft starter: at the initial stage of using, our company will arrange technical service personnel to conduct debugging and installation on the site of customers and provide related technicians to support customer training with no charge.
3 )We will response to the technical service and maintenance service requirements of customers in telephone within 24 hours upon receiving such requirements.
4) Upon receiving the debugging request of customers, if through transportation is available, we we will arrive at the site of customer within 48 hours: for the area with traffic inconvenience, we will arrive at the site within 72 hours.